Frequently Asked Questions (FAQs)

Here are answers to some common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact us!

1. How long will it take to receive my order?

Standard orders typically arrive within 3-5 business days. Expedited shipping options are also available at checkout for faster delivery.

2. Do you ship internationally?

Yes, we offer international shipping to select countries. International shipping rates are calculated at checkout.

3. Can I change or cancel my order after it’s placed?

Once an order is placed, it is processed quickly. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We cannot guarantee changes once the order has been processed or shipped.

4. How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can track your order directly on our website or through the shipping carrier’s website.

5. What should I do if my product is damaged during shipping?

If your product arrives damaged, please contact us immediately at sales@atcdstore.com. Provide your order number and pictures of the damaged item. We’ll assist you in processing a return, exchange, or refund.

6. How do I return a product?

We offer a 30-day return policy. To return a product, contact our customer service team with your order details. Products must be unused, in their original packaging, and in resellable condition.

7. How do I know which lighting product is right for my project?

Our website features detailed product descriptions and specifications. If you need assistance selecting the right product, feel free to reach out to our support team, and we’ll be happy to help you find the perfect solution for your needs.

8. Are your products covered by a warranty?

Yes! We offer a 5-year warranty on all of our products, including LED lights and ceiling fans. Our warranty covers manufacturing defects under normal use. Please refer to our Warranty Policy for more details.

9. How do I install my ATCD Lighting product?

Many of our products come with detailed installation instructions included in the packaging. For additional help, you can also access instructional videos or guides on our website. If you need further assistance, feel free to contact us for support.

10. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods available at checkout. All transactions are processed securely.

11. Do you offer any discounts or promotions?

We frequently offer sales and promotions. Subscribe to our newsletter to receive exclusive offers, product updates, and more. Additionally, follow us on social media for special deals and announcements.

12. Can I change the shipping address after placing an order?

If you need to change your shipping address after placing an order, please contact us immediately. We will make every effort to update your shipping details before the order is shipped. After shipping, we cannot make changes to the address.